Waste Collection Frequently Asked Questions

Waste

No, the limit what fits in your cart.

The contractor is not responsible for litter in the area prior to their arrival.

This is considered theft of City property and should be reported to the non-emergency police number at 402-444-5600. It helps if you have a good description of the person, their vehicle and license plate number.

Six holidays are observed by the collection contractor and affect the collection schedule of all material, recycling, garbage and yardwaste. When holidays occur during the work week collection is delayed by one day for the remainder of that week, with the regularly scheduled Friday collection occurring on Saturday. View our holiday schedule » An e-mail reminders service about the holiday collection schedule is available. To register click here.

No.  We consider those things household garbage because they have a lot of wire, twine and other decorations incorporated into them.  

While it’s not required, we highly encourage you to bag your garbage just like you used to. Now any type of bag will do — store carryout bags, store bought kitchen bags or black bags. The bags help keep your cart clean, which prevents it from emitting odors and attracting pests. And it helps prevent litter on those extremely windy Nebraska days. Yardwaste doesn’t need to be bagged when it’s in the cart.

You CANNOT use your old garbage cans for waste that doesn’t fit in your waste cart, but you CAN lease an additional waste cart from FCC Environmental. The annual cost is $91. It must be paid in advance and includes delivery. Also, if your home has more than five family members living in it, the City of Omaha will provide you with an additional waste (or recycling) cart at no cost to you. There is a registration form for this service available at wasteline.org/mycart, or call 402-444-5238 for the form to be mailed to you.

There’s a plan for that! For six weeks in the spring and six weeks in the fall (the peak times for generating yardwaste), a separate yardwaste only truck will come around on collection day and pick up paper yardwaste bags at no extra charge for the service. They will pick up paper yardwaste bags only; no cans or plastic bags. During the rest of the year, you have to purchase yardwaste stickers for your yardwaste paper bags. The cost is $2 per sticker, and each bag must have its own sticker. For a list of stores where you can purchase these stickers, visit wasteline.org/mycart or call 402-444-5238 for assistance.

No. The recycling cart is for recycling only and it is important to not contaminate the contents with other wastes. Repeated misuse of the recycling cart may result in it being removed.

YES! Starting the week of November 30, you can’t use anything but the carts provided. No garbage cans and no green bins. You can’t use look-alike carts, either. By look-alike, we mean carts that retailers sell that look like the City of Omaha’s new collection carts. The big difference? They aren’t marked with the official City of Omaha seal. FCC Environmental WILL NOT collect your waste and recyclables if you don’t place them in the carts you received from the City of Omaha. It’s that simple!

An occasional rinse with a hose is all that should be needed to keep it clean and free from attracting pests.

If you can repurpose them, that would be great! If you can’t, FCC Environmental will set up collection points where they will be collected, sorted and recycled. This information will be available at wasteline.org/mycart or from 402-444-5238 AFTER cart collection begins on November 30. You can also place your old garbage can in your new waste cart if you can still close the cart’s lid.

Yes. Some retailers sell carts that look like the City of Omaha’s new collection carts. The big difference? They aren’t marked with the official City of Omaha seal. FCC Environmental WILL NOT collect your waste and recyclables if you don’t place them in the carts you received from the City of Omaha. It’s that simple.

The new wheeled carts help automate the collection process, which will increase collection efficiency and help avoid worker injury. It standardizes the collection so everyone gets an equal and fair amount. Most cities Omaha’s size have already transitioned to an automated collection system. It’s time to join them and enjoy the benefits of a modernized system.

The new waste collection vehicles have a mechanism that lifts the carts and dumps the contents into the truck. Where possible, the collection will be completed without a worker outside the cab of the truck — again, for efficiency and safety.

The week of November 30, 2020 and no sooner! Your collection day won’t change. For example, if your collection day is Thursday, your waste cart will be collected Thursday, December 3 and every Thursday after that. Your recycling cart will be collected every other week according to your current schedule. If you are unsure of your collection day and recycling week, visit doc.wasteline.org.

The time has not changed. Your carts should be put out before 6:00AM on your collection day. You must remove your carts by 10:00AM the day after your collection day.

Carts should be placed directly at the curb or roadway and AT LEAST three feet apart from each other or other objects (like trees, mailboxes, lamp posts and parked cars) so the mechanism on the truck can reach each cart. The cart handle should be toward your house.

If you had your carts out on time on your scheduled day and they were missed for some reason, please call 402-444-5238 after 7:00PM on your collection day.

All City of Omaha carts have a serial number and an electronic RFID tag, so the carts that were delivered to your home have been “assigned” to your address. If your cart has been lost or stolen, please call 402-444-5238. If your cart is found in another location, it can be returned to the address it was assigned to – yours! If we don’t know where it is, you will also likely be referred to the Police Department’s non-emergency number to report a minor property crime.

You are responsible for protecting (and not abusing) your carts. In the case of damage due to normal wear and tear, your cart will be repaired at no cost to you. Be smart about what you place in your cart. If, for example, you put hot coals in your cart, you will have to pay for its repair or replacement. To report a damaged cart, please call 402-444-5238.

If you have five or more family members in your home, you can be provided with an additional cart at no charge. There is a registration form for this service available at wasteline.org/mycart, or call 402-444-5238 for the form to be mailed to you. For all other situations, FCC Environmental will lease households an additional cart for a fee. The annual cost of an additional waste (remember, garbage + yardwaste = waste) cart is $91, and the annual cost of an additional recycling cart is $45.50. You must pay in advance, and the fee includes delivery. The information for leasing a cart is available at wasteline.org/mycart or by calling 402-444-5238.

Great question! The carts have been “assigned” to your address, so you simply leave them at your old home. Carts will be waiting for you at your new home — good luck with the move!

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