I didn’t get my garbage out in time last week so will I be able to put out twice the amount next week?
No, the limit is still 5 containers.
My material was tagged as over weight. How do they know it was over weight? I got it to the curb, why can’t they collect it?
Each crew picks up the waste from over 2,000 households per day. The 45 pound limit is a federal guideline to protect the workers from injury. They are very experienced and will give the benefit of the doubt to the resident unless it’s grossly over weight.
My material was tagged as Over Weight but that’s just because it rained last night and it’s wet. It’s not my fault.
The weight limit on cans is 45 pounds. The containers will need to be less than 45 pounds to be collected next week. To avoid this situation in the future, we suggest using trash cans with lids or switching to bags instead.
My material was tagged as Over Weight, but now I’ve divided it up into more containers. When will they be back to pick it up?
Your next day of collection.
The contractor is not responsible for litter in the area prior to their arrival.
My garbage can was emptied but there is still trash in the bottom of it. Why didn’t they dig out the trash at the bottom?
The contractor is not required to dig out trash that is stuck in the bottom of the can. It is not safe for the collector to reach into a trash can. To avoid this problem, you could use plastic bags for garbage and the special paper yardwaste bags.
I had branches bundled and when the crew picked it up the string broke and they just left it. Why didn’t they go ahead and take the branches?
Branches need to be securely bundled to avoid this. The crew is not responsible for picking up branches that are not bundled securely.
This is considered theft of City property and should be reported to the non-emergency police number at 402-444-5600. It helps if you have a good description of the person, their vehicle and license plate number.
My trash was tagged because it is in a black bag. I’ve always used black bags and never had a problem before. Why didn’t they take them today?
The City’s municipal code and our contract with Deffenbaugh prohibits the use of black bags however it is the discretion of the contractor to risk penalties at the landfill if unauthorized items have been discarded in a black bag.
- Six holidays are observed by the collection contractor and affect the collection schedule of all material, recycling, garbage and yardwaste. When holidays occur during the work week collection is delayed by one day for the remainder of that week, with the regularly scheduled Friday collection occurring on Saturday. View our holiday schedule » An e-mail reminders service about the holiday collection schedule is available. To register click here.
Our contractor doesn’t want to mistakenly dispose of a trash can that you want to keep and repair so you must follow these instructions. To dispose of a trash can, call 402-444-5238. The clerk that answers will take down your name, address and the number of trash cans you need to dispose. Instructions and labels that must be applied to your unwanted trash cans will be mailed to you.
DO NOT USE TO REPORT SERVICE ISSUES