Whether it’s a broken lid, a missing wheel, or a cart that’s too big or small, the fix starts the same way.
Just call!
Just call the solid waste help line and we will enter the request for you for a cart repair, replacement, or size change. Simply call 402-444-5238 weekdays from 8am to 7:30pm, or Saturdays from 8am to Noon. At other times an answering service will take your call and it will be necessary to get back in touch with you to confirm the details.
Normal wear and tear damage is covered by warranty or at FCC Environmental’s expense. Carts that have gone missing, we ask that you first look thouroughly along your block. In the area collected by automated side load trucks it is possible that the truck was hungry and ate your cart though that is rare. If the cart is not found you will need to file a non emergency police report that the City’s property was stolen, then our clerks will use the report number to order you a new cart. The phone non emergency reporting number is: (402) 444-4877. Damage caused by your negligence is not covered (melted by hot coals, crushed by your car). You will be invoiced for a replacement cart at the current price.
I Want to Change My Cart Size
For nearly all households a 96-gallon cart is the appropriate size to collect waste (garbage + yardwaste = waste) weekly and recycling every other week. This container size even works at times when you produce more waste and recycling than usual—like holidays, parties, and cleaning out. Remember also, that during the growing season the cart will be used for yardwaste except for the material you place in paper yardwaste bags and pay for the stickers when necessary. We highly recommend having the larger 96-gallon carts. Filling them is not the goal, but you can’t create space if you don’t have it.
But if you are certain the 96-gallon cart is too large for your needs, you may switch to a 48-gallon cart for one or both of your carts.
A Tip: If one cart isn’t enough for either your waste or recycling click here
Changing your cart size is not something you should take lightly. Each household is only allowed to change cart size once per year. If you need to change before that year is up, there must be a major life event with proof (e.g. marriage, divorce, birth). Without one of these life events making an early swap will come at an expense for you. For the current price click here. Residents with a vehicle large enough to transport a cart are allowed to self swap a cart prior to the year anniversary.
When Can I Expect My Cart to be Changed or Repaired?
Your existing cart will need to be empty, outside, visible from the street, and available for pickup/repair. FCC will attempt to do this work but if they run into a problem they will call you and try again.
NOTE: Be sure to answer the call (it’s an 877 number), or return the message. Otherwise your swap will be delayed or won’t occur.
Compare the Carts
Besides being half the volume, here is the difference in the dimensions—
96-Gallon Cart — 29 3⁄4″w x 35 3⁄4″d x 43 1⁄4″h (empty weight 35 pounds, load rating 335 pounds)
48-Gallon Cart — 23 1⁄2″w x 28 3⁄4″d x 37 1⁄2″h (empty weight 24 pounds, load rating 168 pounds)